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Beatrice Q. Parkerhouse
Nicholas St., Chester, UK
To work as an Airline Reservation and Ticketing Agent for a large hotel or airport transport concessionaire
2006 – Present: Airline Reservation and Ticketing Agent, British Airways Ticket Office, Chester
- Observe work schedules as mandated.
- Secure ticket stocks and ensure their availability throughout work hours
- Refer to OAG and IATA publications for travel and airport information when required.
- Perform seat reservation transaction for walk-in and phoned customer requests.
- Print and issue the IATA airline tickets for walk=in customers or their messengers.
- Perform single and group bookings as requested.
- Make accurate airline quotation according to airline tariff structure for the routing, class of service and application of loyalty program discounts when applicable.
- Process customer courteously and in accordance with booking and ticketing service standards.
- Excellent command of geography, time zones and nationalities.
- Average organizational and computational skills
- Excellent verbal communication and interpersonal skills to face customers.
Cited by management for high performance rating in 2008 to the present
2003 – 1006: High School Diploma, Sheffield Park Academy, South Yorkshire
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